Pharmacy Manager

Job Summary

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience.

Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

• Patient
  
  Experience:
  
  Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Patient
  
  Experience:
  
  Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.
• Patient
  
  Experience:
  
  Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens, thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.
• Patient
  
  Experience:
  
  Participates and assists in events that reflect the unique communities served.

• Operations:
  Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, cost considerations, and over-the-counter products. Refers to the medical provider as needed to ensure proper medication use and satisfaction with service.
• Operations:
  Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Operations:
  Reviews, interprets, and accurately dispenses prescribed medications, as required.
• Operations:
  Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures to promote efficient workflow, oversees staff scheduling, assigns roles, coordinates activities, and solicits team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
• Operations:
  Ensures the use of Good Faith Dispensing elements in conjunction with state and federal controlled substance laws when filling prescriptions.
• Operations:
  Collaborates with Store Manager to define and develop new strategic business opportunities.
• Operations:
  Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Looks for opportunities to improve productivity.
• Operations:
  Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and participates in third party audits.
• Operations:
  Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies and suggests alternatives, with related clinical services as applicable.
• Operations:
  Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Operations:
  Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review following company procedures.
• Operations:
  Manages maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
• Operations:
  Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business.

• People & Performance Management:
  Collaborates with Store Manager on pharmacy staff hiring, disciplinary actions, and compliance with employment laws.
• People & Performance Management:
  Establishes expectations and goals, promotes teamwork, and manages staff performance through training and formal reviews.
• People & Performance Management:
  Identifies high potential team members and collaborates on career progression.
• People & Performance Management:
  Addresses employee relations concerns and maintains morale, addressing complaints and conflicts.

• Training & Personal Development:
  Maintains required licensing/credentialing/certification as established by federal and state regulations.
• Training & Personal Development:
  Maintains knowledge of pharmacy and…