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Referral & Resource Specialist
Job in
Meriden, New Haven County, Connecticut, 06451, USA
Listed on 2026-08-11
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-11
Job specializations:
-
Healthcare
Crisis Counselor, Mental Health
Job Description & How to Apply Below
- Takes inbound calls, texts, and chats who may be in crisis
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual
- Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria
- Provides linkage follow‑up as directed to assure individual accessed services
- Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations
- Requires an HS diploma or the equivalent
- A minimum of 1 year of experience in behavioral health
- A minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions
- Any combination of education and experience which would provide an equivalent background
- BS/BA degree in a mental health or other human services field strongly preferred
- Two years of experience working directly with individuals in need of behavioral health services preferred
- Call center experience preferred
- Suicide and/or Crisis line support experience preferred
- Bilingual candidates preferred
- Safety screenings
- Assessments
- Documentation
- Crisis intervention
- Behavioral health experience
- Call center experience
- Linkage follow‑up
- Collaboration
- Risk assessment
- Communication
- Interpersonal skills
- Organizational skills
- Problem-solving
- Empathy
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