Dispatch Operator CTDO

For over 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs.

Shift: Monday - Friday / 1:00 pm - 9:00 pm EST

Pay: $18.75 - $19.00/hr

Benefits

• Health Insurance
• Paid Time Off
• Dental Insurance
• 401(k)
• Vision Insurance
• Employee Assistance Program

Responsible for ensuring that all terms and conditions of the customer contracts are met while providing polite and professional customer service. Provide support to customers and internal staff (installers) on all company supported applications and hardware offerings.

• Act as a first line contact with the customer’s personnel providing a polite and efficient service.
• Effectively coordinate and schedule Installations, Service Requests and Equipment Retrieval jobs.
• Enter, update and monitor client activity on the database on receipt of appropriate fax from clients, print and fax reports to agencies as required.
• Use phone system to make outbound calls, route calls and take inbound calls.
• Upholds current security standards by verifying customer identities.
• Acquire a complete understanding (end user level) of all systems used to Monitor participant’s (RF, GPS, Voice Verification).
• Perform other related duties as assigned.

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.