Global Service Delivery Manager
Listed on 2026-06-12
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IT/Tech
IT Project Manager, IT Support, Systems Administrator, Technical Support
Our client, a global provider of detection, measurement, analysis, and monitoring solutions to the nuclear, defense, medical, and research end markets, is actively hiring a Service Delivery Manager to join their team in Meriden, CT!
In this role, you will be responsible for leading and growing their global IT support services teams across North America and Europe. You will partner closely with the Director of End User Services, and be responsible for coordinating and optimizing End User Services (EUS) that support both on-site IT and remote operations across all company locations.
Responsibilities- Lead and develop a distributed EUS team, owning follow-the-sun support and collaborating with regional leaders
- Coordinate and scale global field services operations, ensuring timely installation, maintenance, and repair of hardware, network infrastructure, and end-user systems
- Establish and drive standardized processes for service delivery, response times, and end-user engagement
- Oversee field technicians, manage service delivery standards, and resolve escalated service issues to maintain high customer satisfaction
- Build and enhance centralized knowledge management and documentation practices
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 5+ years of experience in IT support, field services, or technical operations
- 2+ years of leadership or team management experience
- Experience with Service Now IT service management tool
- ITIL Certification and CompTIA Network+, A+, or similar certifications preferred
- Experience managing distributed or multi-location support teams
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy.
Applicants need to make their needs known in advance.
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