General Liability Litigation Team Leader

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same

• Prior high exposure general liability claims, and litigation experience strongly preferred.
• Knowledge of contracts and contractual indemnification
• In-depth understanding of coverage and risk transfer heading toward the development of a strong coverage acumen
• College degree preferred
• Prior management experience strongly preferred
• Consistent high level of performance and achievement over career span
• CPCU, AIC, SCLA or other professional designation, or working toward such designation preferred

Demonstrates expertise in managing General Liability Litigation Claims, including staff training, performance evaluation, and compliance with corporate policies. Possesses strong analytical skills in coverage forms and risk transfer, complemented by a commitment to customer service excellence.

• General Liability Claims Management
• Staff Training and Development
• Performance Evaluation
• Coverage Analysis
• CPCU Certification

• General Liability Claims
• Litigation Experience
• Contract Knowledge
• Risk Transfer Understanding
• Performance Management

• Coaching
• Leadership
• Customer Service
• Problem Solving

• CPCU
• AIC
• SCLA

• Claim Investigation
• Liability Determination
• Settlement Procedures
• Human Resource Policies