Retail Keyholder; Store

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items as appropriate, apply selling behaviors during each transaction, and thank guests for choosing Game Stop. Circulate throughout the store to prioritize guests over tasks.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally to ensure top-tier service.
• Promote Game Stop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Keep all areas of the store, including restrooms, clean, organized, and merchandised according to company guidelines. Ensure store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety best practices; assist with bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise, and move products from the stock room to the selling floor, ensuring products are represented and organized.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately. Maintain sufficient cash and change for sales; make daily deposits per guidelines.
• Check shipments for discrepancies or shortages; record discrepancies in the POS system and report as needed to management.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Conduct security checks at store closing or end of shift as needed.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures and observe associate performance to provide timely feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and ability to provide genuine assistance to every guest during each visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment; meet performance expectations including attendance, dress, and grooming.
• Operate the POS system and complete required paperwork; basic math and alphabetizing skills.
• Self-motivation and ability to work as part of a team to complete tasks promptly; strong problem-solving and judgment abilities.
• Follow instructions in written, oral, or diagram form; deliver bank deposits following loss…