Customer Service Assistant

Looking to start or grow your retail career? We’re recruiting Customer Service Assistants to join our food store team

Meriden | 12 hours per week | Fixed-term contract for 3 months

This is more than just a shop floor role – it’s your opportunity to build a career in retail, with a clear pathway toTeam Leader and Store Manager roles.

At the Heart of England Co-operative Society, we’ve been serving our communities since 1832. As an independent Co-operative, we put people at the heart of everything we do – from our customers and members to our colleagues.

With continued growth across our food stores, now is a great time to join us and develop your career.

As a Customer Service Assistant, you’ll play a key role in keeping our store running smoothly while delivering a great shopping experience:

• Deliver friendly, helpful, and efficient service to every customer
• Keep shelves fully stocked, well-presented, and shop floor ready
• Handle deliveries, replenishment, and stock rotation
• Maintain high standards of cleanliness and food safety
• Support promotions and merchandising activity
• Work as part of a team to achieve store targets

You’ll be visible on the shop floor, ready to help customers and step in wherever needed to keep the store running at pace.

• A strong customer focus and positive attitude
• Reliability and a willingness to learn
• Ability to work in a fast-paced retail environment
• Great teamwork and communication skills

Retail experience is helpful, but not essential – we’ll provide full training.

Progression & Development

• Clear pathway toTeam Leader and Store Manager roles
• Ongoing training and development to support your career growth
• Opportunities across our expanding store network

Colleague Benefits

• Competitive hourly rate of £12.71
• Generous holiday entitlement
• Staff discount across our stores
• Pension scheme
• Employee assistance programme
• Opportunities to get involved in community initiatives

If you’re looking for a role where you can learn, grow, and progress in a supportive retail environment, we’d love to hear from you.

Apply today and take your first step towards a rewarding career in food retail.