Outlet Customer Service Associate

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets
• Seeks out customers to understand his/her needs and assists in locating, demonstrating,

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets
• Seeks out customers to understand his/her needs and assists in locating, demonstrating,

selecting, carrying, and/or loading merchandise

• Listens to and responds knowledgeably and promptly to customer and employee questions by
• taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise,
• feature benefits, application, and warranty information related to Lowe’s Outlet programs
• Provides prompt support to all checkout functions, call buttons, departmental pages, or
• requests for assistance.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging
• customers in their project needs
• In-stock
• Uses store systems to prioritize loads, print pricing labels, and to look up items or item
• numbers for price and inventory information
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
• Prepares merchandise in department of responsibility based on customer
• requirements/specifications
• Clean and Safe Stores
• Monitors merchandise entering and leaving the store entrances and exits and assists
• customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly
• communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to
• maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety
• reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety,
• reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters,
• and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g.,
• Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV
• surveillance system, pallet jacks, electric lifts, compacter baler)
• In addition to the above responsibilities, this individual is held accountable for other duties as
• assigned
• Additional Responsibilities specific to PROs in a Lowe’s Outlet.
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer
• interactions
• Assists Pro customers to find product by walking the customer to the correct aisle and bay
• Assists Pro customers with loading product in the aisle and then into their vehicles to provide
• a faster  in and out shopping experience
• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses
• the SMART phone and sales terminal to enroll customers into these beneficial programs
• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls
• vendors to verify product availability and cost as needed
• Additional Responsibilities specific to the Outlet Department
• Helps customers have a positive shopping experience by neatly displaying up-to-date and
• accurate pricing and signage
• Uses cash register to process sales transactions according to company guidelines
• Delivers excellent customer service during the checkout process by ensuring the customer is
• satisfied and encouraged to come back to Lowe’s Outlets.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered,
• schedules shipments when necessary, and checks the quality and accuracy of orders
• Processes returns to the Distribution Centers and appropriately disposes/returns items
• Coordinates and supports deliveries from beginning to end, serving as the expert for
• answering questions and solving problems related to deliveries
• Inspects…