Field Solution Engineer - North Territory MO, IA, NE, KS, ND, SD, MN, WI, IL, IN, MI

Field Solution Engineer - North Central Territory (MO, IA, NE, KS, ND, SD, MN, WI, IL, IN, MI)

Department: Sales CT

Employment Type: Full Time

Location: Chester, CT

Reporting To: Christian Brewer

Must live within territory area: North Central Territory (MO, IA, NE, KS, ND, SD, MN, WI, IL, IN, MI)

Field Solution Engineers are responsible for the sale and implementation of our cloud-based products. Field Solution Engineers must continually update their knowledge of products while developing various tools to support current and future platforms.

• Makes regularly scheduled sales calls on assigned customers in your territory
• Basic troubleshooting and installation on designated equipment
• Demonstrates products in person or remotely
• Keeps up to date on administrative responsibilities
• Maintains daily communications with customers and management team to ensure resolutions and proper follow-up
• Identifies and participates in sales opportunities such as new contracts, contract renewals and system sales
• Partners with AMSR’s and Regional Managers to develop sales plans and cloud-based opportunities within the territory
• Other daily tasks that may be required

• Knowledge of hardware install process and components
• Proficient with software and programming vehicle configurations
• Familiarity with cloud platform product and services along with AWS Cloud Services architecture
• Understanding of cloud security policies
• Knowledge of SaaS products and multi-tenant policies
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Experience troubleshooting and responding to customer concerns
• Ability to lead technical conversations with technical client resources in support of a sale
• Proficient level of computer skills including MS Word, PowerPoint, Excel, Google Apps and remote video conferencing
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Ability and willingness to live within the assigned territory
• Minimum of 50% of time spent traveling the territory
• Resourceful with the ability to work independently
  
  Strong time management skills
• Ability to adapt to changing circumstances
• Decision-making, problem resolution and creative thinking skills
• Attention to detail with the ability to multitask

• Training will be comprised of Company Mandatory Training, On-The-Job Training, and Off-site Training deemed necessary by Management.

• Ability to lift and carry up to 45 pounds
• Travel may include evenings, Saturdays, and Sundays
• Whelen reserves the right to move personnel between field locations to cover the workload