Director, Qualitative Client & Commercial Strategy

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Job Details

Title:

Director of Client & Commercial Strategy

Location:

REMOTE (New York OR Connecticut)

• A strategic thinker who can connect client needs to the right qualitative solutions and shape a clear, compelling recommendation.
• A confident communicator who can translate complex ideas into simple, persuasive stories for proposals, pitches, and client conversations.
• An organized, flexible partner who can manage moving pieces, coordinate inputs, and keep proposal work on track.
• A strong relationship builder who earns trust with clients and collaborates effectively across internal teams.
• A curious, growth-minded problem solver who is open to new approaches and continuously learning about clients, capabilities, and the marketplace.

• Coordinate and help lead the RFP and proposal development process in partnership with internal teams.
• Recommend best qualitative solutions independently, manage timelines, organize inputs such as pricing and resourcing, and help develop compelling pitch materials that respond directly to client needs.
• Manage or support selected opportunities from initial request through proposal presentation, ensuring that the pitch team communicates a clear, cohesive story that reflects the client’s needs and Kantar’s value proposition.
• Work closely within the qualitative team with project managers, researchers, and moderators to align on best practices, logistics, and delivery considerations.
• Manage internal stakeholders and collaborate with cross-Kantar departments, such as BD, Consulting, Creative, Brand, Client Partners, and more for proposal strategies and client expectations.
• Work with broader commercial partners and CCS team members to support responses to RFPs from ‘new logos’ and existing clients, contributing to cohesive and compelling value propositions.
• Apply a strong working knowledge of Kantar’s qualitative offerings and capabilities to help shape tailored solutions that address client needs and clearly communicate the value of Kantar’s approach.
• Present our qualitative capabilities to clients, as well as engage in product demos to bring the solutions to life.
• Partner with senior commercial leaders to support the development and execution of account strategies tailored to client needs, drawing on Kantar knowledge, client context, and internal partnership.
• Lead and participate in client meetings, business reviews, and planning conversations to help maintain strong client relationships and identify opportunities where Kantar Qual can add value.
• Build and maintain productive relationships with priority clients and internal stakeholders, helping the Client & Commercial Strategy team operate as a trusted partner and responsive commercial resource.

• Demonstrate a practical understanding of key financial inputs such as pricing, gross margin, operating profit, and scope assumptions.
• Support recommendations that align with Kantar’s financial guidelines while delivering strong value to clients.

• Support account planning, pipeline tracking, and financial monitoring for assigned opportunities or accounts.
• Help identify trends, risks, and areas for improvement to inform senior decision-making.

• Experience in client relationship management, business development, proposal development, or commercial strategy support.
• Strong interpersonal skills with the ability to build productive relationships with clients and internal partners.
• Proactive team member with driven leadership skills to connect the dots seamlessly.
• Demonstrate ability to manage complex proposal processes and coordinate cross-functional inputs.
• Strong prioritization skills and ability to adapt recommendations and ways of working based on evolving client and business needs.
• An analytical mindset with the ability to understand client needs, market context, and business implications.
• Growth mindset with curiosity, initiative, and openness to innovative approaches to client challenges.
• Commitment to continuous learning and staying…