Billing & Collections Specialist

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best‑practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Billing & Collections Specialist is responsible for the billing and collections process and overall cash management of an assigned book of business. This position is responsible for handling all internal and external correspondence related to their assigned accounts while ensuring excellent customer service.

• Responsible for billing, collection, and management of the assigned portfolio
• Audit invoices, validate pricing, services, accurate taxes, ancillary charges, and overall accuracy of invoices
• Upload invoices into a 3rd party portal and track invoices until paid
• Create consolidated spreadsheet billing per the customers’ requirements
• Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos
• Establish relationships with customers to encourage ability to invoice and faster pay
• Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis
• Enlist the efforts of sales and senior management when necessary to ensure timely billing and collections
• Work with other departments to correct errors and update orders
• Partner with third party collection agency when necessary
• Partner with the legal team on accounts where the customer filed for bankruptcy
• Suggest account adjustments, small balance write-offs, and elevate uncollected balances for write‑offs

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Education

Minimum: 2 Year/Associate Degree in Accounting, Finance, or related field, or equivalent combination of education, training, and experience.

Experience

Minimum: 4 years of Accounts Receivable and collections required. Customer service and account management preferred.

Additional Knowledge, Skills, and Abilities

• Strong Customer Service Skills
• Understanding of cash application and account reconciliation reporting
• Salesforce and Netsuite experience preferred
• Ability to successfully collaborate with other departments
• Strong Multi‑Tasking and Time Management Skills
• Strong Decision Making and Problem Solving
• Demonstrated experience with common applications (Microsoft Office) with intermediate Microsoft Excel knowledge
• Well organized & able to work under timelines & constraints
• Strong written & verbal (customer service) communication skills; analytical, process oriented, and ability to focus on details for long periods of time

• Sit while answering phones or reply to emails
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements when entering data
• See details of objects that are less than a few feet away
• Speak clearly so listeners can understand
• Understand the speech of another person
• Focus on one source of sound and ignore others
• Hear sounds and recognize the difference among them
• See differences between colors, shades and brightness

• Holiday & Paid Time Off (pro‑rated for Part‑Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer‑Paid Short‑Term Disability
• Employer‑Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible…