Healthcare Marketer​/Patient Care Coordinator- Boise

Job Details

Job Location:

Meridian,  Type:
Full Time Education Level: 2 Year Degree Travel Percentage:
Road Warrior Job Shift: Day Job Category:
Marketing Patient Care Coordinator

Job Description

Department

Administration

Reports to

Regional Director of Business Development

Reporting to this position

N/A

Job Classification

Administrative

Position Purpose

Completes day-to-day tasks regarding admission, discharge, and/or transfer of residents in accordance with local, state and federal standards and regulations, as well as established policies and procedures.

Required Qualifications

MUST be 18 years of age

Associates degree in business or marketing is preferred but not required

Must have, as a minimum, one (1) year of experience with demonstrated success in a business development or marketing position in a skilled nursing facility, assisted living facility or in another related health care facility.

Understanding of customer service principles and exceptional interpersonal skills

Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.

Major Duties and Responsibilities

Participates in an open and collaborative relationship between continuum partners (i.e. home health, hospice, SNF, ALF, etc.) working toward shared goals for occupancy census and collections.

Performs duties daily as delegated by the Regional Development Director to facilitate the conversion of referrals to admission status.

Knows at all times, the status of each referral.

Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.

Communicates daily with central intake, business office, administrator/directors to complete financial evaluations for potential referrals and payment options.

Knows, at all times, which payment entities require prior authorization for payment and works with the appropriate department and individuals to ensue authorization is obtained.

Maintains working knowledge of payors such as other insurances, Medicare A, Medicaid, Private, Veteran’s Administration contracts, and hospital contracts, etc.

Assists with processing referrals timely on a daily basis as assigned.

Ensures residents or patients are admitted, transferred and discharged from the facility software accurately on a daily basis.

Records resident pay status changes on the facility’s internal daily census communication tool.

Records resident pay status accurately in the resident’s record at time of admission.

Behaves in a manner aligned with facility goals for occupancy and customer service.

Meets with potential residents/representatives daily and provides information about the facility.

Provides tours of the facility daily, and as requested by potential residents/representatives.

Works in a helpful and pleasant manner, daily using the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals.

Works numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals.

Completes admission paperwork and files according to facility policy.

Informs the Admissions Director of obstacles or barriers to admitting residents.

Maintains daily referral tracking information as assigned by the Admissions Director.

Communicates with interdisciplinary team members timely regarding room assignments for pending admissions.

Demonstrates interpersonal relationship skills by developing and maintaining trust with coworkers.

Completes the daily census.

Participates in facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.

Collaborates with members of the interdisciplinary team, family members, hospitals and community, etc. in a manner that resolves issues and improves the admissions process.

Promotes teamwork, mutual respect, and effective communication.

Participates in the facility’s plan of correction response to an inspection survey and implements any follow-up as designated by the Admissions Director.

Promotes safe work practices, safety rules, and accident prevention procedures to prevent…