Executive Account Manager - Verticals

Overview

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce. The company supports businesses in automating HR and payroll processes, attracting and retaining talent, and building a strong workplace culture. This role is in Operations within the Vertical team, focusing on the restaurant industry as part of Paylocity’s Verticals model.

This role follows a hybrid schedule (post training), requiring three days in the office at our Meridian,  and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required. The work arrangement for this role is subject to change based on business needs and individual performance.

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through Paylocity products to solve their requests.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high client satisfaction within the portfolio.
• Maintain expert-level knowledge of Paylocity products and partnerships to ensure each client realizes the maximum benefit of the system.
• Monitor and facilitate the resolution of open ITS and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Other duties as assigned.
• Travel is required up to 25% across the US.

• Bachelor’s degree or applicable client services/industry experience
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator
• Prior experience in project management or problem-solving preferred
• Travel is required up to 25% across the US
• Experience in a help desk environment or software support highly desirable
• Computer skills, including Windows and MS Office programs required
• Customer service focused
• Strong communication and listening skills
• Strong problem-solving/analytical ability
• Strong mathematical aptitude
• Team orientation
• Time management
• Ability to manage change
• Dependability
• Attention to detail

• Familiarity with restaurant payroll and workforce dynamics such as tipped wages, variable schedules, and hourly labor models a plus
• Self-starter with the ability to handle multiple projects
• Excellent business writing skills
• Strong interpersonal skills to communicate with diverse personalities and collaborate across the organization
• Ability to work cross-functionally and build internal partnerships
• Ability to identify strengths and weaknesses of solutions or approaches to problems
• Ability to deliver accurate information within required deadlines
• CPP preferred

Paylocity is an equal-opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, or other protected status as required by applicable law. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

We actively cultivate these differences through ERGs, employee experiences, perspectives, talents, and approaches to drive innovation. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact  This email address is exclusively designated for such requests. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $43,059 - $72,000/yr; base pay offered may vary by knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits. This information is provided per applicable state and local pay transparency laws. Applicants should apply via