Solutions Group Specialist

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Solutions Group Specialist is responsible for managing the quote to cash process for Solutions Group clients, ensuring customer satisfaction and the elimination of credits. The specialist delivers seamless order-to-cash experience, ensuring customer's requests from sales, service and billing are handled with speed, efficiency, clarity, and quality.

Essential Functions

• Responsible for the end-to-end account management of assigned Solutions group book-of- business

• Collaborates effectively with Customer Onboarding team to ensure orders are accurately assigned to the appropriate customer accounts

• Owns the complete order lifecycle through effective management of quote to order conversions, order amendments, quoting, invoice validation and collection assistance

• Acts as liaison between internal and external customers to ensure customers' needs are met and an excellent service is delivered

• Oversees management of purchase orders, purchase order funds, general pricing and contracts.

• Reviews invoices for accuracy around pricing, products and service frequencies prior to releasing to customer

• Monitors outstanding bills to ensure on timely payments received

• Serves as a subject matter expert for USS products and services

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

EDUCATION
Min/Preferred Education Level Description
Minimum 2 Year / Associate Degree or equivalent combination of education and experience
in Business Administration, Finance, Accounting

EXPERIENCE
Minimum Years of Experience Maximum Years of Experience Comments
3 Experience in customer services, order management,
billing and collections or sales operations preferred

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent written and verbal communication skills

• Analytical and process oriented

• Solid understanding of basic bookkeeping and accounting payable principles

• Excellent client facing service experience and problem resolution skills required.

• Experience in Salesforce preferred

• Ability and desire to learn corporate specific applications, technology, and terminology

• Excellent organizational and time management skills

• Ability to independently manage and prioritize workload

• Highly detail and quality oriented with a focus on thoroughness and accuracy

• Demonstrates a strong sense of ownership and accountability

• Proficient in data entry and MS Office Suite

Physical Requirements

Demand Frequency
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Frequent
Understand the speech of another person Frequent
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and…