Transportation Assistant

Position Type: Full-time, Day

Hourly: $19.50

The Transportation Assistant plays a vital supportive role within the West Ada Transportation Department. This position requires a blend of customer service skills, technological competence, and organizational abilities. The Transportation Assistant will act as the main customer service representative for the department, assist with routing duties, including field trip routing, and handle administrative tasks. This position is ideal for someone who is detail-oriented, enjoys working with people, and has a knack for managing multiple tasks efficiently.

If you are looking to contribute to a dynamic team and make a positive impact on students, we encourage you to apply.

• Serve as the primary customer service agent for the Pupil Transportation Department, addressing inquiries and resolving issues from parents and school staff.
• Train school staff on use of routing and tracking software, serving as the primary resource for school staff on accessing the software needed to track buses to determine arrival and departure times, thus assisting students and parents.
• Aid in routing duties, including planning and coordinating field trip routes and assisting other team members with routing as needed.
• Work with other team members to support the department's overall goals and operations.
• Assist with various administrative tasks such as data entry and record keeping. Other duties as directed by the Transportation Department management.

• Strong communication and interpersonal skills.
• Experience in a customer service role; previous experience in a support role within a school or educational setting preferred.
• Basic technological proficiency to learn routing software and perform data entry; familiarity with routing software or systems is a plus.
• Ability to work collaboratively in a team environment.

We are an equal opportunity employer. We encourage individuals from underrepresented groups to apply.