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Customer Service Manager
Job in
Meridian, Ada County, Idaho, 83680, USA
Listed on 2026-07-01
Listing for:
Allstate Insurance Agency - Clark Nielsen
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Compensation
- Competitive salary (based on experience)
- Commission
- Free food & snacks
- Training & development
- Bonus based on performance
We're looking for a Customer Service Manager to lead our front‑line client experience. You'll oversee day‑to‑day service operations, coach team members, and ensure every policyholder interaction reflects the standard we've set. This is a hands‑on leadership role — you'll handle escalations, improve processes, and keep things running smoothly.
Responsibilities- Manage and mentor a team of customer service representatives
- Handle escalated client issues and complex policy questions
- Monitor service quality, response times, and client satisfaction
- Develop and refine workflows for quoting, policy changes, claims support, and renewals
- Coordinate with sales staff to ensure seamless handoffs between new business and ongoing service
- Track team performance metrics and run regular coaching sessions
- Help onboard and train new hires on agency systems, Allstate tools, and phone procedures
- 2+ years of experience in insurance customer service or agency operations (P&C preferred)
- Prior team lead or supervisory experience
- Strong communication skills — on the phone, in person, and in writing
- Comfortable with technology and learning new systems (CRM, phone systems, Allstate platforms)
- Idaho P&C license (or willingness to obtain within 60 days of hire)
- Someone who stays calm under pressure and genuinely cares about the client experience
- Allstate agency experience
- Familiarity with CRM/phone platforms
- Bilingual (English/Spanish)
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