Client Service Coordinator

Job Overview

Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary and other duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional (Preventative care and OWPs)
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi‑task; manages multiple tasks at one time and shifts attention among tasks without loss of accuracy or frustration.
• Excellent communication skills: reads, writes and speaks fluent English with appropriate grammar and vocabulary.
• Organizational ability: systematic approach, orderly, turns chaos into order.
• Problem solving skills: identifies, analyzes, solves problems and translates into practical solutions.
• Client service skills: ensures team provides attentive, courteous and informative service.
• Intellectual ability: follows instructions accurately in oral, written or diagram format.
• Mathematical ability: ability to add, subtract, multiply, divide, and use basic math in everyday activities.

The pay range for this role is $15.00 - $18.69 hourly
. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources
• Associate Life Insurance (company‑paid) & supplemental life insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave (both birth and adoption)
• Continuing Education Allowance (for Eligible Positions)
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only);
Part‑time Associates are eligible for those benefits with an asterisk (*).