RVFix Intake Associate - Part Time Seasonal

Intake Admin

Full‑time position until October 31, pay potential: $18+ per hour.

As our Intake Admin, you will be the friendly, upbeat voice our customers hear first. Your role involves managing phone communications, handling work order entries, and ensuring customer concerns are addressed with the correct resolution while maintaining a warm and personable approach.

• Ensure timely and professional handling of all calls about customer inquiries
• Support the overall efficiency of the call center through effective coordination and communication

• Answer incoming calls and respond to customer inquiries courteously and efficiently
• Assist customers by listening to their needs and addressing questions with a helpful, upbeat attitude
• Schedule service appointments and coordinate the next correct steps for each customer
• Escalate urgent or unresolved issues to supervisors or designated team members
• Perform data entry and maintain logs of all incoming calls and actions taken
• Follow scripts and protocols for intake to ensure consistency and compliance
• Record customer information, vehicle details, and service needs accurately into the CRM system

• Exceptional communication skills with a confident and friendly phone presence
• Ability to work independently and as part of a collaborative team
• Availability to work weekends
• High attention to detail and accuracy
• Strong computer knowledge and data entry skills
• Ability to pass a background and drug test
• Demonstrated alignment with the company’s vision, mission, and core values in all interactions
• Previous experience in a call center or customer service is a plus but not required

• 95%+ accuracy in data entry for customer intake forms
• Support call center KPIs, including call volume, resolution time, and quality assurance scores
• 100% of inbound calls logged and routed appropriately
• Reduction in missed or misrouted calls
• Consistently high customer satisfaction scores for initial interactions
• Improved coordination and communication between departments

• Access to CRM and call management software
• Company email and communication platforms
• Scripts, call guides, and escalation matrices
• Ongoing support from supervisors and team leads
• Training on RV products, dealership procedures, and intake protocols
• Opportunities for professional development and advancement

• Employee discounts
• Gym membership reimbursement
• Opportunities for advancement
• Incredible team culture

Bish’s RV is an equal opportunity employer and prohibits discrimination or harassment with regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws. Bish’s RV honors our military service members, veterans, and their family members by maintaining a military‑friendly workplace.

Many positions within our organization are transferable from previous military occupations.