Member Experience Associate

Member Experience Associate

As a Member Experience Associate, you’ll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You’ll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln’s community thrive. This role is part-time, averaging about 20 hours per week.

• Embody Kiln’s mission and core values through exceptional service.
• Build and maintain a welcoming, collaborative community environment.
• Support operations to ensure the space is organized, clean, and fully functional.
• Promote Kiln’s services and offerings while driving member engagement.

Provide Front Desk & Member Support:

• Greet members, guests, and team members warmly, managing the front desk during business hours.
• Oversee mail services, including organization and distribution.
• Facilitate member onboarding, including office preparations and welcome kits.

Ensure Smooth Operations:

• Conduct walkthroughs to maintain a clean, well-kept space.
• Develop and manage inventory systems for supplies.
• Troubleshoot issues, escalating as needed, and assist with facility maintenance.

Foster Community Engagement:

• Assist with event planning, setup, and breakdown.
• Communicate with members through email, Slack, and newsletters.
• Create moments of delight, such as celebrating birthdays and milestones.

Provide Administrative Support:

• Support the Community Director with scheduling and conference room preparation.
• Coordinate bookings for events and member inquiries.
• Procure signage and materials for member offices and desks.

• Experience in office management, customer service, or administrative roles.
• Strong communication, organizational, and multitasking skills.
• A proactive, resourceful mindset with attention to detail.
• Proficiency in basic computer skills.
• Integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and empathy.
• Familiarity with the Coworking and Hospitality Industry.
• Passion and understanding for entrepreneurial communities.
• Passion and understanding for Kiln’s mission and values.