Customer Care Representative

Overview

Are you a positive, people-focused professional who loves helping others and solving problems?

In this role, you’ll have the opportunity to support homeowners through one of the biggest moments of their lives—while building a rewarding career with a company that’s growing fast and Built Different.

This is more than a customer care role. It’s an opportunity to grow, develop, and be part of a high-performing team that values communication, teamwork, and exceptional homeowner experiences.

• Communicate with homeowners and trade partners by phone and email
• Coordinate repair scheduling and follow up on service requests
• Help troubleshoot common homeowner concerns and identify solutions quickly
• Partner with multiple departments to ensure issues are resolved efficiently
• Deliver a positive, professional, and helpful experience in every interaction
• Manage multiple priorities while staying organized and detail-oriented

This is a full-time position based out of CBH Homes’ headquarters in Meridian, Idaho, available now. We offer competitive benefits and have one of the best holiday parties in town!

• Positive attitude and strong communication skills
• Exceptional organization and multitasking abilities
• Problem-solving mindset and ability to stay calm under pressure
• Ability to work in a fast-moving, team-oriented environment
• Homebuilding or construction experience is a plus, but not required

• 100% Employer-paid quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Quarterly bonus program
• Retirement Plans + employer match
• Paid Time Off
• Annual Growth Reviews