Customer Service Advisor (Meridian

Job Title

Wage: $16.00 + Commissions

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)

• Identify customer needs through open-ended questions and active listening

• Educate customers on available wash and detail packages, highlighting features, benefits, and value

• Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)

• Promote and sell memberships, including Fast Pass and Unlimited programs

• Present and explain current promotions and incentives to encourage additional purchases

• Assist customers with payment transactions at the kiosk and answer general inquiries

• Overcome objections with professionalism and empathy to guide customers to the best solutions

• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns

• Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs

• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment

• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep

• Perform other duties as assigned to support the team and site performance

• High School Diploma or equivalent preferred, not required

• Prior customer service or sale experience preferred, not required

• Must be able to successfully pass a background check in accordance with company policies and applicable laws

• Must be at least 16 years of age (or older where required by law or safety regulations)

• Valid driver's license preferred (may be required depending on location and responsibilities)

Knowledge

• Basic understanding of customer service principles and practices

• Familiarity with point-of-sale systems

• Awareness of Spotless Brands' wash services, detain offerings, and membership options

• General knowledge of company policies and operational procedures

Skills

• Excellent communication skills, including active listening and clear, persuasive speaking skills

• Strong customer service and people skills; ability to build rapport quickly

• Sales-minded with the ability to highlight value and drive conversions

• Effective organizational and time management skills

• Ability to multitask in a fast-paced, customer-facing environment

Abilities

• Ability to work independently while remaining team focused

• Ability to remain calm and professional under pressure or high-volume periods

• Ability to adapt communication style to meet different customer needs and personalities

• Ability to operate or learn to operate point-of-sale and kiosk systems

• Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks

• Ability to work flexible hours, including evenings, weekends, and holidays

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time

• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder

• Ability to twist, carry, reach, push, and pull frequently

• Ability to lift and carry 50 pounds without assistance for work-related materials

• Ability to work outdoors and be efficient in all weather conditions

• Ability to work on your feet in a fast-paced, physically active environment

• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas

• Use of personal protective equipment (gloves, eyewear, etc...) as required

• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise