Customer Advocate

Customer Advocate

Our client, a leading medical insurance company, is seeking a Customer Advocate to join their team. The role involves supporting members, healthcare providers, and internal staff through a contact center.

Location: Meridian,

Pay Rate: $19.50 per hour

Shift: Monday to Friday, Full Time

• Research, document, and respond to phone and electronic inquiries regarding benefits, claims, and enrollment.
• Process member requests, such as address changes,  replacements, and pharmacy-related issues.
• Interpret policy provisions and provide clear explanations to members and providers.
• Maintain accuracy and productivity standards while ensuring a positive member experience.

• Prior experience in customer service, call centers, insurance, or medical office roles.
• Demonstrated computer proficiency, including Microsoft Office Suite and data entry in multiple systems.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.
• High school diploma or equivalent (degree or certification a plus).

• Opportunity to work in a supportive and dynamic team environment.
• Gain valuable experience in the healthcare insurance industry.
• Participation in a comprehensive training program.
• Development of customer service and communication skills.
• Company values diversity and inclusion.
• Medical and Prescription Drug Plans after waiting period.
• Dental Plan.
• Supplemental Life Insurance.
• Short Term Disability Insurance.
• 401(k) plan.