More jobs:
Administrative Assistant, Service
Job in
Meridian, Ada County, Idaho, 83680, USA
Listed on 2026-09-12
Listing for:
Western States Equipment
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
- Performs multiple functions in the timely process of service calls from opening, adding segments, resolving discrepancies, and closing.
- Reviews service calls for completeness prior to invoicing.
- Completes complex service calls process including three way splits, discounting, and warranty.
- Reviews and accounts vendor invoicing for payment and posts on service calls.
- Processes service calls
- Generates daily service call reports to help assist in work order last date of labor management.
- Provides training as needed for Service Advisors, Service Foreman, and Technicians on various work order processes.
- Serves as a back-up for inbound customer phone calls.
- Adheres to all customer care standards.
- Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
- May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
- Works within and promote corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
- Performs multiple functions in the timely process of service calls from opening, adding segments, resolving discrepancies, and closing.
- Reviews service calls for completeness prior to invoicing.
- Completes complex service calls process including three way splits, discounting, and warranty.
- Reviews and accounts vendor invoicing for payment and posts on service calls.
- Processes service calls
- Generates daily service call reports to help assist in work order last date of labor management.
- Provides training as needed for Service Advisors, Service Foreman, and Technicians on various work order processes.
- Serves as a back-up for inbound customer phone calls.
- Adheres to all customer care standards.
- Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
- May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
- Works within and promote corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
Skills And Abilities
- Proficient in the use of Microsoft computer products or other comparable systems required.
- Ability to comprehend, capture and interpret customer and equipment information independently.
- Ability to learn and use new computer systems.
- Proficient keyboarding skills.
- Strong verbal communication and customer relationship skills that produce satisfied customers.
- Ability to manage complex details accurately and according to schedule
- Ability to develop and maintain effective working relationships with others.
- Consistent attendance.
- Proof of high school diploma or General Education Degree (GED).
- 2-3 years comparable office experience preferred.
- 1 year customer service experience required.
- Heavy equipment and/or diesel truck repair knowledge preferred.
- Must be able to communicate (speak, read, comprehend, write in English).
- Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
- Must be able to meet all safety requirements for applicable safety policies.
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