Field Customer Support Specialist - Nexus
Listed on 2026-02-19
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Energy/Power Generation
Field/Service Technician
Field Customer Support Specialist 1 - Nexus
Location:
US
We are seeking an Instrument Field Support Specialist for our Nexus Robot and Endosafe range within our Microbial Solutions business covering North America.
Responsibilities- Provide customer‑facing technical repair and maintenance services for endotoxin and microbial detection laboratory instruments on site at customer locations.
- Schedule and perform on‑site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
- Provide technical assistance and problem resolution to customers via telephone, email, or on‑site communication.
- Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
- Assist field sales personnel in product demonstrations, new customer training, and product validations.
- Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
- Resolve client testing laboratory instrument service issues.
The following are minimum qualifications related to the Instrument Field Support Specialist for our Nexus Robot and Endosafe range:
- Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field
- High level of technical ability and ability to work under pressure
- 3+ years of related experience
- Ability to work from a home‑based office
- Frequent travel, sometimes with short notice
The pay range for this position is $76,000 to $88,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
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