Contracts Coordinator, Product

Contracts Coordinator, Product Performance

Job Category:
Product Support - Admin

Requisition Number: CONTR
006700

• Posted :
  July 9, 2026
• Full-Time

Meridian 500 E Overland Rd Meridian, , USA

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service – but through our people. We are committed to:

• The Power of our
  
  Purpose:
  
  “Building our Communities for a Better Tomorrow”
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments:
  Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day.

• Maintain the parts warehouse by receiving and storing parts, filling customer orders, and accurately shipping items to both customers and other branch locations.
• Perform customer deliveries, vendor parts pick up, with proof of driver’s license and acceptable driving record (two years of warehouse experience required).
• Actively care, promote, manage, and advocate safety at Western States, ensuring all employees, vendors, and clients have a safe work environment in accordance with safety policies, procedures, and standards.
• Maintain clean, clutter‑free personal work areas and adhere to required PPE as identified in safety policy.
• Secure safety boots, high‑visibility vests, safety glasses, and all required PPE for internal and external clients entering the yard.
• Work closely with Service Pricing Group to provide estimates or quotes to customers in adherence with Customer Care Standards.
• Coordinate service opportunities with Product Support Sales Representatives, Rental Sales Representatives, and other department sales representatives.
• Manage service contracts throughout all phases to drive accuracy and provide positive results for all parties involved.
• Adhere to all established procedures to ensure consistent contract execution throughout the contract life cycle.
• Build special contract services and scheduled service plans in the Contract Management System to meet client needs.
• Build service schedules based on the contract agreement made with the customer to ensure timely execution.
• Manage all repairs or PM services done out of territory for clients under contract agreements.
• Enter data into the contract management system and document contract agreements with customers correctly to allow scheduled services to be executed on time.
• Identify variances in contracts and initiate change orders in Microsoft Dynamics AX to update the contract agreement, ensuring contract financial results are obtained in 95% of all contracts.
• Develop a clear understanding of the scope of work covered under service contracts and work with the Service Pricing team to create standard jobs that allow accurate execution.
• Provide closing balance amounts and transactional details to Service Pricing Supervisor to balance out the pre‑paid contract account for expiring prepaid contracts.
• Act as the secondary point of contact for Product Support Sales Rep and Machine Sales Rep for assigned territory for service contract quoting, creation, execution, and closing.
• Provide information needed to complete service schedules accurately and within agreed scope of work to Service teams across the organization.
• Create scheduled service plans to signal the service organization when scope of work must be completed as outlined in contract agreement terms, and personalize interaction with each location regarding scope and timing.
• Develop and enhance…