Branch Manager - Meridian

Overview

• Location: Meridian Branch – MERIDIAN,
• Position Type: Exempt
• Job Category: Banking

• Excellent compensation package
• 8% Employer Matching dollar‑for‑dollar 401(k) program after Year One
• Health, dental and vision insurance – Pioneer pays a minimum of 80% of premiums for team members and dependents
• 12 paid holidays, including day after Thanksgiving for Team Member Appreciation Day
• Up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays (PTO accrual increases with Pioneer seniority)
• Up to $300 in Interest‑free Wardrobe Salary Advance available on Day One
• Up to $2,000 in Interest‑free Technology Salary Advance
• Up to $1,000 Interest‑free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more

• Manage, motivate, coach and support branch team members; achieve team goals and growth objectives related to member growth and retention, branch deposits, loans, and product/service solutions.
• Ensure members are greeted and provided WOW service promptly and professionally.
• Direct and coordinate activities of personnel in the facility to meet organizational, financial, operational, service, and growth goals.
• Supervise daily branch operations, communicate with the Regional Manager, and ensure policies and procedures are followed.
• Train, direct, and proactively manage all branch personnel; conduct interviews and hiring practices according to company standards.
• Maintain a professional business appearance and deliver the brand through service, appearance, and branch look and feel.
• Assist members and potential members with their financial needs: explain services, set up new accounts, respond to problems, assist with loan applications, and process loan disbursements.
• Match Credit Union services and products to members’ needs and proactively seek new business through community events.
• Offer and explain electronic and video services for member convenience; be proficient with electronic channels (home banking, mobile banking, my Pioneer Personal Assistant).
• Process deposits, withdrawals, transfers, loan payments, cashier’s checks, money orders, and cash advances; verify signatures, amounts, and account balances; balance daily transactions and verify cash totals.
• Complete on‑spot coaching with each team member; meet regularly to discuss performance and development; ensure a relationship‑driven culture.
• Monitor quality and quantity of work; manage opening and closing of the building, cash ordering, security equipment testing, track progress, perform performance appraisals, and implement disciplinary actions with the Regional Manager and HR.
• Utilize communication methods to assist and resolve member and team member situations; demonstrate excellent verbal and written communication skills.
• Network within communities to find and attract new business; work with sales staff to achieve pre‑determined sales goals and proactively coach staff around sales objectives.
• Receive and process member transactions; balance daily transactions; manage cash recycler inventory; welcome members, provide routine information, and help team members.

• Minimum three years of similar or related experience.
• High school education or GED.
• Significant level of trust and diplomacy; excellent interpersonal skills.
• Strong public relations skills and knowledge of Credit Union services and products.
• Organizational skills to ensure proper recording and dissemination of required information.
• Efficiency, accuracy, and professionalism in communication.
• Very light physical effort; typical office job; includes constant standing.

Candidates must be eligible for membership at Pioneer to obtain employment.