Mortgage Loan Closer Senior

The Mortgage Loan Closer Senior promotes member financial well-being through coordinating preparation and disbursement of mortgage loan documents in accordance with underwriting approval. This position engages members and meets with them in person or remotely to sign closing documents while enriching the members experience and deepening their relationship with the credit union. The Mortgage Loan Closer Senior provides subject matter expertise to the Mortgage Closing team and identifies and communicates improvements to the department’s operating methods and procedures.

• Verifies accuracy and consistency of specifications on title, abstracts, insurance forms, and other required documents; assembles documents for delivery to the title company or lending officer for closing; calculates loan interest, principal payment, and closing costs by computer or using factor table and calculator; types closing documents; prepares initial and subsequent closing disclosures; verifies that disclosure tolerances are within regulatory guidelines;
  
  completes and prepares file for servicing and post‑closing; performs second‑level review on closing documents prepared by other closers for accuracy.
• Reviews approved mortgage loans to determine conditions that must be met prior to closing; reviews returned documents for accuracy and completeness prior to funding; prepares and balances closing numbers; and arranges funding wire or checks by working with other departments within the Credit Union and settlement agents to ensure funding of the transaction in a timely manner.
• Conducts necessary mortgage loan closings by meeting with members in person or remotely to sign final loan documents, answer questions regarding closing requirements, and communicates funding of loan to member.
• Maintains a high level of service and confidentiality with courteous and effective communication with all interested parties including members, title companies, realtors and attorneys throughout the closing process.
• Supports the Mortgage Closing team by accepting unresolved complex member inquiries and works directly with members to research and explore potential solutions to provide alternatives within company policy; follows escalation processes to direct members to appropriate team member as needed.
• Assists departmental training for current or new employees by sharing knowledge and expertise of internal procedures, how compliance or other regulations affect processes, and helps employees be confident in job functions relating to mortgage processing and mortgage products and services.
• Identifies and makes recommendations to improve the department’s operating methods, training and procedures; collaborates with other departments on member service delivery and process development projects.
• Maintains knowledge of all credit union products, services, and promotions to market all internal and external sources to sustain loan production.
• Contributes to efficient Credit Union operations by performing other job‑related duties as assigned.