Patient Financial Navigator

Description & Requirements

e’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well‑being. The Patient Financial Navigator works closely with patients to guide them through the financial care application process, ensuring the organization meets and maintains regulatory requirements while providing necessary financial assistance and maintaining accurate, compliant billing processes.

• Screens patients to determine eligibility for internal assistance programs and foundation funds, assists with applications and documentation, and communicates eligibility outcomes.
• Assists patients with billing support by helping them set up payment plans, exploring options, and addressing billing concerns with clear explanations.
• Collaborates with revenue‑cycle teams to resolve discrepancies related to financial assistance and patient accounts.
• Applies pharmaceutical funding to applicable patient balances and processes the payment to reconcile the account.
• Makes calls to patients to gather sufficient information for processing financial assistance applications or foundation‑fund access.
• Acts as a liaison between patients, physicians, patient clinics, and the centralized billing office.
• Solves problems of limited complexity and refers more complex issues to higher levels.
• Other duties and responsibilities as assigned.

Please note:

this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Minimum 1 year of relevant experience.

We offer a robust benefits package to support our teams both professionally and personally, including competitive salary, retirement plans, medical, dental, vision, on‑site massages, on‑site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, and additional formal training and career development opportunities.

St. Luke’s is an equal‑opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.