Pharmacy Technician - Emerald Specialty Pharmacy

Help Build Something Meaningful Emerald Specialty Pharmacy is seeking adaptable, patient-focused Pharmacy Technicians who are excited to help build a new specialty pharmacy from the ground up. This is a unique opportunity to join an entrepreneurial team where you'll gain exposure to a wide range of pharmacy operations, including prescription processing, patient support, claims coordination, inventory management, fulfillment, and shipping.

As a startup operation, our Pharmacy Technicians play an essential role across the entire patient journey. We're looking for team members who thrive in a dynamic environment, enjoy learning new responsibilities, and are passionate about delivering exceptional service.

What You'll DoAs a Pharmacy Technician, you'll support daily pharmacy operations while partnering closely with pharmacists, members, providers, payers, and pharmacy team members to ensure timely and accurate medication access.

Prescription Processing & Data Entry Process prescriptions from intake through completion while ensuring accuracy and compliance.

Enter prescription, member, provider, and insurance information into pharmacy management systems.

Review documentation for completeness and identify discrepancies requiring follow-up.

Maintain accurate pharmacy records and documentation.

Member & Provider Support Serve as a point of contact for members, providers, and business partners regarding prescription status and medication access.

Assist with benefit investigations, prior authorizations, and claims-related inquiries.

Coordinate with healthcare providers, payers, and members to resolve service issues and facilitate timely treatment.

Deliver exceptional customer service through phone, email, and other communication channels.

Claims & Pharmacy Operations Support pharmacy claims processing and adjudication activities.

Collaborate with pharmacists to resolve prescription, coverage, and medication-related concerns.

Utilize pharmacy management systems and operational tools to support workflow efficiency.

Participate in quality assurance and compliance activities.

Fulfillment, Inventory & Shipping Prepare, package, label, and distribute medications in accordance with regulatory and organizational requirements.

Support inventory activities including receiving, stocking, replenishment, and storage of medications and pharmacy supplies.

Coordinate shipping and delivery activities, including preparation of temperature-sensitive shipments when required.

Maintain shipment documentation and assist with tracking and delivery issue resolution.

Help ensure a safe, organized, and audit-ready pharmacy environment.

Build & Improve Participate in process development and continuous improvement initiatives as Emerald Specialty Pharmacy grows.

Assist with creating efficient workflows and identifying opportunities to enhance service, quality, and operational effectiveness.

Support additional responsibilities as assigned to meet evolving business needs.

What You'll Bring

Required Qualifications

Experience:

Minimum two (2) years of pharmacy technician experience in pharmacy operations, specialty pharmacy, fulfillment, claims administration, mail-order pharmacy, or a related healthcare setting.

Strong attention to detail and commitment to accuracy.

Excellent customer service and communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency with pharmacy systems and technology platforms.

Certification:

Pharmacy Technician Certification (CPhT); compliance with state requirements for pharmacy staff.

Preferred Qualifications:

Specialty pharmacy experience.

Mail-order pharmacy experience.

Experience with pharmacy claims, prior authorizations, or benefit investigations.

Experience supporting fulfillment, inventory, or shipping operations.

Experience in a startup, growth-oriented, or highly collaborative environment.

Successful Candidates Will Demonstrate Adaptability and willingness to learn new responsibilities.

Strong problem-solving and critical-thinking skills.

A patient-first mindset.

Initiative and accountability.

Ability to work independently while contributing to a collaborative team culture.

Commitment to quality, compliance, and continuous improvement.

Work Environment Pharmacy distribution and office environment.

Frequent use of computer systems, phones, and pharmacy technology platforms.

May require prolonged periods of sitting or standing.

Occasional lifting of packages up to 20 pounds.

Flexible schedule may be required during…