Implementation Consultant II

Overview

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. We help businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

We are a fast‑growing HCM software provider that goes beyond basic automation by developing tools that help HR teams compete for talent and deliver on the expectations of the modern workforce.

We give our employees what they need to succeed—medical, dental, vision, life, disability, and a 401(k) match, plus benefits and perks that support you, your family, and your finances. Career development is also a priority; we provide the resources you need to grow.

Help our award‑winning technology company run effectively as you take on big challenges and find solutions in an Operations role.

Location: Meridian,  – this is a 100% in‑office position. Remote or hybrid work is not available; candidates must be able to work on‑site five days per week during designated work hours.

The Implementation Consultant II serves as a strategic partner for clients with moderately complex needs. You’ll lead consultative discovery sessions, design customized system configurations, and ensure accurate data conversion and seamless client onboarding. This role requires strong analytical thinking, client relationship skills, and proven ability to manage multiple priorities in a dynamic environment.

• Act as a trusted advisor, ensuring exceptional customer experiences throughout the implementation process for moderately complex clients, including facilitating meetings and maintaining communication throughout the life cycle.
• Provide a smooth transition and post‑implementation support, including system maintenance and issue resolution based on client feedback.
• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
• Collaborate with clients to gather and analyze business requirements related to specific HCM functions (e.g., payroll, HR, time, labor).
• Review configuration of the system with clients to ensure the software aligns with their needs and expectations for optimal utilization.
• Collaborate with internal cross‑functional teams—sales, product SMEs, project managers—to deliver high‑quality implementations.
• Troubleshoot and resolve implementation‑related matters, escalating critical concerns to the appropriate teams when necessary.
• Provide advice and guidance to help clients incorporate HCM best practices, process improvements, and change management strategies.

• 2+ years of customer‑service or customer‑interfacing role.
• 1+ year of experience in HCM consultation or benefits/payroll/HR.
• A bachelor’s degree is strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five years of experience in HCM will also be considered.
• Knowledge of Paylocity products and processes is preferred.
• Client‑centric approach: excellent interpersonal verbal and written communication skills with a strong customer‑focused mindset throughout the implementation process.
• Proficiency in Microsoft Office (especially Excel) and other programs; experience with Excel functions including VLOOKUP, Pivot Tables, data manipulation and analysis.
• Resourcefulness: use problem‑solving abilities to overcome obstacles and find creative solutions that meet project requirements and client expectations.
• Project management: ability to independently prioritize tasks and projects based on importance and urgency, maintain a high level of organization, and meet client deadlines.

• Ability to sit for extended periods—typically 7‑8 hours a day at a desk or workstation.
• Use of computer and phone systems; must operate a computer, use phone systems, and type while operating multiple software programs and inquiries simultaneously.

Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and…