Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Meridian, Idaho. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving day-to-day IT issues, maintaining stable desktop environments, and delivering responsive service in a construction-focused setting.

The right candidate will bring hands-on experience with Windows systems, user account support, and ticket-based troubleshooting while communicating clearly with employees at all levels.

Responsibilities:

- Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations

- Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure

- Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users

- Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures

- Diagnose common desktop and connectivity problems and escalate more complex issues when needed

- Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality

- Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support

- Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations Requirements - At least 3 years of experience in help desk, desktop support, or a similar end-user support role

- Working knowledge of Active Directory for account management and access support

- Hands-on experience supporting Microsoft Windows and Windows 10 environments

- Ability to perform basic troubleshooting for desktops, peripherals, and common software issues

- Experience managing and responding to service desk tickets in a structured support environment

- Familiarity with Zendesk or a comparable ticketing system

- CompTIA A+ certification preferred

- CompTIA Security+ or Network+ certification is a plus Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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