Information Systems Manager

Schedule / Shift: Monday – Friday 8:00am-5:00pm (based on scheduled requirements)

The Information Systems (IS) Manager is the technical owner of the organization's information systems, network infrastructure, and cybersecurity operations. This role owns day‑to‑day IT operations while contributing to long‑term technology strategy, cybersecurity governance, infrastructure modernization, and business systems enablement.

The IS Manager serves as JST's senior IT resource, combining deep systems and network administration expertise with cybersecurity oversight, identity and access management, and incident response leadership. The role provides strategic and operational direction for IT and security initiatives and oversees IT support operations and personnel.

This position plays a critical role in aligning technology operations with organizational objectives and leading IT projects that support secure, reliable, and scalable business operations.

This role supports a workforce consisting of on‑site employees, remote personnel, and globally deployed employees, ensuring secure, reliable, and responsive technology services across office, home, travel, and customer‑site environments.

• Install, configure, and maintain servers, firewalls, network switches, and Active Directory infrastructure.
• Administer directory services and group policy in support of secure identity and access management.
• Perform regular system updates, security patches, and configuration hardening.
• Design, manage and validate backup and disaster recovery processes, including daily, weekly, monthly, and annual backups.
• Support and coordinate cloud‑based applications, SaaS integrations, and hybrid operational environments.
• Provide and coordinate technology support for on‑site, remote, and globally mobile employees, ensuring secure access to business systems, collaboration tools, and operational resources regardless of location.

• Manage and coordinate cybersecurity awareness and end‑user security training initiatives.
• Support organizational compliance requirements and external security audits.
• Monitor endpoint protection, SIEM, vulnerability management, and logging platforms.
• Monitor security tools and system logs to detect, investigate, escalate, and remediate security incidents.
• Review vulnerability scan results to identify critical and high‑risk vulnerabilities and perform and oversee remediation efforts.
• Coordinate with management to update, implement and enforce the organization’s IT security policy.
• Maintain security documentation, including access control records and incident reports.

• Serve as JST's primary IT authority for local operational and cybersecurity matters.
• Contribute to and implement divisional IT strategy aligned with organizational and corporate objectives.
• Supervise, mentor and evaluate the IT staff.
• Oversee the recruitment, identification, development, mentoring, performance management, and accountability of IT personnel, fostering a high‑performing team aligned with organizational goals and strategic objectives.
• Assign and prioritize tasks, ensuring timely resolution of support requests.
• Provide Tier 2/3 technical support and escalation coverage for complex issues beyond the Information Technology Technician's scope, ensuring timely resolution and minimal downtime.
• Act as the primary technical advisor to management on technology and cybersecurity issues.

• Coordinate with Corporate IT resources to support enterprise systems, cybersecurity standards, infrastructure initiatives, and shared technology services.
• Participate in cross‑functional planning initiatives supporting operational scalability and process improvement.
• Support and maintain ERP, manufacturing, engineering, and business systems critical to company operations.
• Partner with operational departments to improve workflows, reporting, automation, and system utilization.
• Define the roadmap and prioritization for the IT initiatives aligned with organizational goals.
• Develop and maintain IT budget, hardware/software inventories, and…