IT ServiceDesk Technician

Job Summary

We are seeking a Service Desk Technician to join our IT support team. This role supports over 55 locations across 5 states and plays a critical part in keeping our business running smoothly. The ideal candidate will thrive in a fast‑paced, call‑heavy environment, spending the majority of the day at the desk handling user support requests via phone, email, and ticketing system.

Pay is $20 per hour and schedule Mon‑Fri 9am‑6pm.

• Provide technical assistance and support for incoming queries, issues, and service requests.
• Respond to users by phone, email, or in‑person as needed.
• Walk users through troubleshooting steps in a clear and patient manner.
• Perform basic hardware and software installation, modification, and repair.
• Maintain daily performance of computers, printers, and other end‑user systems.
• Run diagnostics, track recurring issues, and elevate as needed.
• Administer Active Directory tasks (e.g., password resets, new user profiles).
• Document procedures and solutions to build team knowledge.
• Stay up to date with system information, updates, and changes.

• Strong troubleshooting skills with Windows 10/11 desktops and laptops.
• Experience with Active Directory administration.
• Familiarity with Office 365 and common business applications.
• Knowledge of imaging and deploying computers.
• Customer service mindset with excellent communication skills.
• Ability to work effectively in a ticket‑driven environment.

We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more!

• Majority of work is performed indoors at a desk, taking phone calls and handling tickets throughout the workday.
• Minimal lifting or physical labor required; occasional lifting of up to 25 lbs (e.g., moving equipment).
• May occasionally be exposed to noise, cleaning solutions, or other standard office‑related factors.