Senior Application Support Specialist

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.

Compu Net is seeking a Senior Application Support Specialist – Business Applications to administer, support, and evolve the company’s line‑of‑business application portfolio.

This role builds on core operational ownership while taking a more active role in shaping solutions during new initiatives and system enhancements. The Senior Application Support Specialist serves as a senior escalation point, resolves complex cross‑system issues, and drives improvements that reduce long‑term support demand.

The role partners closely with architecture and project teams during design and build efforts to ensure solutions are supportable, maintainable, and aligned with operational needs.

• Administer and maintain business applications with deeper ownership across system behavior and configuration strategy
• Lead more complex configuration changes and cross‑system adjustments
• Guide alignment between systems and evolving business processes
• Maintain and improve configuration standards and documentation

• Serve as a senior escalation point for complex or high‑impact issues
• Lead investigation of issues spanning multiple systems, teams, and workflows
• Provide guidance to other support resources on troubleshooting and resolution approaches
• Ensure consistent resolution quality and communication

• Drive prioritization of SOP development based on support trends
• Ensure SOPs address root causes, not just symptoms
• Improve support processes and documentation standards
• Mentor others in creating effective, usable documentation

• Identify systemic issues and drive improvements that reduce long‑term support demand
• Evaluate when configuration, process changes, or system enhancements are required
• Recommend improvements to architecture and workflows through appropriate channels
• Identify and apply automation or AI capabilities where they provide clear operational benefit

• Actively participate in new solution builds and system enhancements
• Provide input during design to ensure supportability and operational readiness
• Identify risks, gaps, and downstream support implications early
• Assist with complex testing, validation, and rollout activities
• Ensure clean transition from project delivery to operational ownership

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
• 3+ years of hands‑on experience administering, configuring, and building on the Microsoft Power Platform
• Microsoft PL-200 (Power Platform Functional Consultant Associate) certification, or demonstrated equivalent knowledge across the full PL-200 skill set including model‑driven apps, canvas apps, Power Automate, Power Pages, Dataverse, Copilot Studio, security, and solution management
• Hands‑on Dataverse experience including data modeling, security roles, business units, permissions, and solution management
• Experience with Power Automate including cloud flows, expressions, error handling, and advanced connector usage across SharePoint, Lists, Teams, Outlook, and related Microsoft 365 services
• Familiarity with application lifecycle management including solution packaging, versioning, and deployment across environments

• Microsoft AI-900 (Azure AI Fundamentals) or AB-900 (Microsoft 365 Copilot and Agent Administration Fundamentals) certification
• Familiarity with Dynamics 365 Customer Service, Sales, Field Service, or Project Operations modules
• Microsoft 365 and Entra administration familiarity, including user, group, and license management
• Basic familiarity with API consumption, including REST endpoints, authentication, and JSON
• Familiarity with source control and Dev Ops practices, including Azure Dev Ops or Git Hub