LMS Administrator

LMS Administrator

Location:

Boise,  - Hybrid

Travel:
None

FLSA:
Exempt

Savers is an E-Verify employer.

The Learning Management Systems (LMS) Administrator will play a critical role in LMS governance and be responsible for day‑to‑day LMS administration, including maintenance, enhancements, technical support, and training. The role also involves managing, creating, and delivering training resources and help‑guides, and continuously troubleshooting all LMS issues and trends.

• Fully understand LMS capabilities and provide ongoing maintenance of the LMS and all supporting tools, content, and technologies.
• Develop, build, and maintain all elements related to LMS functionality, including curriculum programs and LMS structure.
• Maintain security roles, user accounts, training assignments, groups, and all system notifications.
• Manage testing and evaluation of new enhancements and tools that integrate with the LMS; keep the team informed.
• Proactively seek to understand how new updates could benefit future development and how changes to the platform may affect current processes.
• Create systems and workflows to ensure that all course resources are properly set up and available.
• Provide help with resources and training guides, including instructional videos, how‑to guides, and FAQs related to LMS usage.
• Ensure training content runs properly at all times without interruption, quality degradation, or avoidable technical issues that could diminish the overall user experience.
• Maintain and support e‑learning assets on the LMS; review training material deployed through the LMS on a regular basis.
• Provide frontline end‑user troubleshooting, facilitate escalation of LMS technical issues, monitor recurring issues, system/data or process gaps and proactively identify potential sources.
• Develop reports that are concise, intuitive, and actionable for organizational usage and completion.
• Perform other duties as assigned.

• Handle detail‑oriented work while meeting schedules and deadlines.
• Diagnose, troubleshoot, and resolve technical issues quickly; learn new applications and tools efficiently.
• Balance multiple projects and perform well under shifting deadlines.
• Communicate effectively with people at all levels of the organization and with varying levels of technical understanding.
• Problem‑solve in ambiguous situations, work autonomously, and multitask.
• Excel in a collaborative environment and take ownership of projects.
• Approachable and solution‑oriented when presented with challenges or issues.
• Excellent interpersonal, written, and oral communication skills and a service‑oriented philosophy.
• Strong verbal and written communication skills.

• At least 2 years of experience administering a Learning Management System;
  Cornerstone LMS experience highly preferred.
• Proven experience managing an enterprise‑wide LMS with thousands of users/learners.
• Proven experience maintaining compliance through system audits.
• Previous technical experience deploying and supporting courses (Articulate/Articulate
  360/Storyline/SCORM Packages) preferred.
• Strong MS Office skills; HTML highly desired.
• Experience working with remote team members using phone, email, and online collaboration tools.

• Bundled health plans such as medical, Rx, dental and vision.
• Company‑paid life insurance.
• Programs to stop smoking and manage diabetes, plus on‑demand care options.
• 401(k) plan with company matching contributions.
• Paid time off for leisure or other hobbies.
• Mental health services to assist with daily life management.