Helpdesk Technician

Overview

REAL Food re-fined. Helpdesk Technician |

Location:

Meridian,  | Compensation: $25+ per hour DOE | Full-Time |

Schedule:

Monday-Friday, 8:30am-5:30pm MDT (occasional extended shifts may be required)

This position plays a key role in enabling employees across our corporate office and 80+ remote locations to effectively use company technology and Microsoft 365 services. As part of the Help Desk team, you will assist with supporting over 300 users (mostly field-based) to provide responsive technical assistance, clear communication, and hands-on guidance in a cloud-forward environment.

We are seeking a customer service oriented, motivated, and detail driven technician with 2–4 years of related IT experience in a corporate environment and a passion for learning modern workplace tools. This role requires strong organizational skills, the ability to quickly learn new technologies, and comfort operating in a fast-paced, service-focused setting.

• Microsoft 365 Support & Administration:
  Create, manage, and update user accounts, access, and permissions within the Microsoft 365 environment.
• Support end users with Teams, One Drive, Outlook, SharePoint, Office applications, and collaboration workflows.
• Assist with user adoption of new productivity features and provide guidance on best practices for secure, efficient use of cloud tools.
• Troubleshoot syncing issues, sign‑in problems, and permission-related obstacles across M365 services.
• Device & MDM Support:
  Provide end‑user support for Windows 11 Enterprise devices, including troubleshooting software or hardware issues.
• Perform imaging, configuration, deployment, and updating laptops and tablets within Intune.
• Support iPad/iOS devices through JAMF mobile device management.
• User Onboarding & Training:
  Onboard new employees, ensuring successful access to systems, devices, and M365 services.
• Deliver user-friendly training and guidance on core company applications and productivity tools.
• General IT Support:
  Support corporate Copilot enablement efforts under direction of the manager; provide basic printer, network connectivity (wired/Wi-Fi), and peripheral troubleshooting; use remote administration tools, such as Team Viewer, to support offsite users; maintain accurate IT asset records within Freshworks; co-administer the Fresh service Help Desk platform, including ticket handling and documentation; perform other duties as assigned.

• 2-4 years of hands-on IT support experience, ideally including exposure to Microsoft 365, Teams, and Windows 11 Enterprise, in a large corporate environment required.
• Ability to lift up to 35 pounds.
• Demonstrated passion for learning modern workplace technologies and growing technical skillsets.
• Strong customer service mindset with a focus on helping employees succeed.
• Foundational experience supporting Windows 11, Microsoft 365 services, and basic M365 administration tasks.
• Ability to learn and support company specific technologies and business workflows.
• Comfortable using and supporting Microsoft Copilot related features in a business setting.
• Excellent organization, documentation, and multitasking abilities.
• Clear communication with strong teamwork and interpersonal skills.
• Flexible, reliable, and able to prioritize in a dynamic environment.
• Ability to pass a criminal background check and drug screen.

People who do well on our team are service-minded and have a helpful, humble, and hungry nature. The ideal candidate has a can-do attitude, a spirit of curiosity, a bravery to try new things, a tendency to assume best intentions, and a hunger to learn and grow. We actively seek out team members who care deeply about the mission, passionately search for the answers to their questions, humbly lean on partners for help, tirelessly do what it takes, and reflect on their days with gratitude.