Elevate Solutions Payroll Associate

Operations Role

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office:
This is a 100% in-office role based at one of our U.S. office locations (Meridian,  Rochester, NY or Schaumburg, IL). Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

The Elevate Solutions Payroll Associate plays a critical role in delivering white-glove support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations.

This position requires attention to detail, the ability to manage multiple priorities, and a commitment to delivering operational excellence and client satisfaction.

• Payroll & HR Data Entry:
  Maintain and process payroll and HRIS data with a high degree of accuracy and confidentiality across client accounts.
• Client Communication:
  Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine inquiries and procedural guidance.
• Ownership & Follow-Through:
  Proactively manage assigned client workload, ensuring timely follow-up and resolution of open tasks, escalations, and service requests.
• Problem Solving:
  Diagnose and resolve payroll and data discrepancies, leveraging available tools, documentation, and internal expertise to ensure accurate outcomes.
• Cross-Functional Collaboration:
  
  Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Process Adherence:
  Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.

• Payroll Administration:
  Execute end-to-end payroll tasks including pre-check validations, earnings/deductions auditing, and post-processing confirmations.
• Data Maintenance:
  Manage HR, timekeeping, and pay data updates such as new hires, terminations, rate changes, and PTO adjustments.
• Client Issue Resolution:
  Triage and resolve day-to-day service requests from clients, escalating when appropriate based on scope or complexity.
• Knowledge Management:
  Maintain working knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables.
• Quality & Compliance:
  Perform audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Support Tax Filings:
  Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax related issues.

Requirements:

• Bachelor's degree or High School Diploma with a minimum of 2 years of relevant HCM experience
• Required to attend full Account Manager training
• Experience in customer service or previous client interfacing role
• Proficiency in Microsoft Office suite
• Data accuracy and proficiency

Preferred:

• CPP, FPC, APA, and/or SHRM-CP certified
• Experience in payroll and/or call center environment

• Ability to sit for extended periods:
  The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems:
  The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable…