IT Support Technician

Information Systems Laboratories, Inc. (ISL) is seeking a part-time IT Support Technician position as part of the corporate Information Technology team. ISL () is a high-tech, employee-owned technology-development company. ISL is an innovative technology development company that specializes in creating real world solutions for the national security and energy sectors. We design, engineer and produce state-of-the art products, as well as provide in-depth research and expert analysis for our customers around the globe.

The IT Support Technician will interface directly with the Corporate IT lead and perform a variety of tasks to support all facets of the company. Job duties include the following:

• Install and update software on computer workstations and servers
• Install, troubleshoot, and perform maintenance on workstations, laptops, servers, printers, and other equipment.
• Assist in managing user accounts and permissions through Active Directory/Azure
• Monitor data backup implementations
• Assist with implementation of Cyber Security controls, firewalls, network equipment, monitoring, etc.
• Assist in maintaining hardware inventory

College degree (associates or bachelors) or applicable IT certifications is desirable.

None.

• Strong familiarity with Windows operating systems including Windows 11 and Windows Servers
• Familiarity with Active Directory, DNS, DHCP, Azure
• Network protocols such as TCP/IP and support of Ethernet and Wireless networks
• Network equipment management including firewalls, switches, and VPN
• Strong writing skills related to technical process documentation
• Strong communication skills