Managed Payroll Associate III - Elevate Solutions

Operations Role

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Meridian, . Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

This role serves as an advanced subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations.

This position requires attention to detail, the ability to manage multiple priorities, and a commitment to delivering operational excellence and client satisfaction.

• Maintain, process, and perform advanced level validation of payroll and HRIS data with exceptional accuracy and confidentiality across complex client accounts. Provide guidance to other team members on data-entry standards and troubleshooting.
• Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine and complex inquiries, offering consultative guidance and proactive client support.
• Independently manage assigned client workload, including escalated or high-impact service items, ensuring timely follow-up and resolution. Support team members by advising on prioritization and best practices.
• Diagnose and resolve advanced payroll and data discrepancies, conduct deeper root-cause analysis, and provide recommendations. Serve as an escalation point for team members as needed.
• Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.

• Bachelor's Degree required
• 3+ years of relevant HCM experience
• Advanced proficiency in payroll systems, HCM workflows, and data management
• Experience in customer service or previous client interfacing role with proven ability to manage escalations and complex inquiries.
• Demonstrated accuracy, attention to detail, and strong time-management skills.
• Proficiency in Microsoft Office suite.
• Data accuracy and proficiency

• Professional payroll or HR Certifications CPP, FPC, APA, and/or SHRM-CP certified
• Experience in managed services, payroll operations, or call center environment
• Prior experience mentoring or coaching peers

• Ability to sit for extended periods:
  The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems:
  The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

The base pay range for this position is $25.00 - 31.00/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.

Applicants should apply via