Customer Facing IT End-user Support

We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy.

Key Responsibilities Provide first-level IT support via phone, email, chat, and in person

Diagnose and troubleshoot hardware, software, network, and system issues

Install, configure, and maintain desktops, laptops, printers, and mobile devices

Manage user accounts (password resets, permissions, Active Directory updates)
Support Microsoft 365 applications, VPN access, and enterprise tools

Document incidents and resolutions in the ticketing system

Escalate complex issues to Tier 2/3 support when necessary

Maintain IT inventory and asset tracking

Educate users on IT best practices and security awareness

Required Qualifications Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)1-3 years of IT helpdesk or desktop support experience

Strong knowledge of Windows and/or macOS operating systems

Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)

Experience with ticketing systems

Excellent communication and customer service skills

Preferred Qualifications

Experience with Active Directory and Microsoft 365

Knowledge of remote support toolsIT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications

Experience in a fast-paced corporate environment

Key Competencies Strong problem-solving skills

Ability to multitask and prioritize

Customer-first mindset

Professional and positive attitude

Team collaboration

What We Offer Competitive salary

Health, dental, and vision benefits

Paid time off Professional development opportunities

Collaborative and supportive team environment
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