IT Frontline Support Technician

J-U-B Engineers, Inc. () seeks an IT Frontline Support Technician III to deliver advanced technical support for our employee-owners. In this role, you'll handle complex Tier II/III tickets, support Windows and macOS devices, manage Microsoft 365 and Active Directory accounts, and troubleshoot network and application issues that keep our engineering teams productive. You'll document solutions, mentor junior technicians, and contribute to process improvements.

Join a collaborative, employee-owned firm supporting impactful infrastructure projects across the Inland Northwest and Intermountain West.

Responsibilities

• Provide advanced Tier II/III frontline IT support for end users via ticketing system, phone, and in person
• Install, configure, and troubleshoot Windows and mac
• OS desktops, laptops, and peripherals
• Administer Microsoft 365, Active Directory accounts, permissions, and group policies
• Diagnose and resolve network connectivity, VPN, and basic server access issues
• Support standard engineering and office applications, escalating when appropriate
• Use remote support tools to assist users across multiple offices and field locations
• Maintain accurate documentation of incidents, solutions, and procedures
• Contribute to IT process improvements, automation, and standardization efforts
• Ensure security, patching, and compliance standards are followed on endpoints
• Mentor and assist junior technicians, modeling strong customer service and teamwork

Required Skills

• Windows and mac
• OS administration
• Microsoft 365 administration
• Active Directory and user management
• Desktop, laptop, and peripheral support
• Network connectivity troubleshooting
• Ticketing systems (e.g., Jira, Service
• Now)
• Remote support tools
• Endpoint security and patch management
• Hardware and software deployment
• Technical documentation