IT Business Relationship Manager

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The IT Business Relationship Manager (BRM) – Sales & Marketing serves as a strategic and hands-on technology partner to Sales and Marketing leadership. This role bridges business goals and IT capabilities, enabling digital transformation, data-driven decision-making, and revenue growth. The ideal candidate combines deep expertise in Salesforce Sales and Marketing platforms with strong business acumen and stakeholder engagement skills.

• Strategic Partnership:
  Serve as the primary IT liaison for Sales and Marketing, ensuring alignment between business objectives, technology strategy, and revenue goals. Act as the trusted technical advisor and single point of contact for Sales & Marketing leaders
• Understand Sales & Marketing strategies, processes, and challenges to proactively identify technology solutions that drive business value
• Salesforce Expertise:
  Act as a subject matter expert across Salesforce Sales Cloud, Revenue Cloud, CPQ, Data Cloud, Agent Force, and Marketing Automation solutions.
• Solution Delivery:
  Lead technology roadmap planning, prioritization, and delivery in collaboration with business leaders, product owners, and solution architects.
• Sales Incentive Systems:
  Manage and optimize sales incentive and SPIFF systems (e.g., Xactly), ensuring accurate alignment with compensation plans and sales performance metrics.
• Digital Marketing Enablement:
  Integrate CRM, marketing automation, and SEO platforms to support targeted campaigns and improve conversion analytics.
• Data & Insights:
  Partner with marketing teams to enhance ROI measurement, campaign attribution, and customer engagement analytics.
• Process Optimization:
  Drive continuous improvement across lead-to-cash, quoting, and marketing workflows to ensure scalability and operational efficiency.
• Innovation & Automation:
  Identify and deliver automation, data quality, and analytics opportunities that unlock system-driven insights and productivity.

EDUCATION

• Minimum 4 Year / Bachelors Degree in business, Information Technology, or related field.

EXPERIENCE

• Minimum Years of
  
  Experience:
  
  5
• Maximum Years of
  
  Experience:
  
  8
• Comments: in IT business partnership or enterprise applications management supporting Sales and Marketing

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Deep hands-on expertise with Salesforce Sales Cloud, Revenue Cloud, CPQ, Data Cloud, and Agent Force.
• Experience is process mapping building Process flow Diagrams.
• Experience with sales incentive management platforms such as Xactly.
• Solid understanding of digital marketing technologies, SEO, and campaign ROI analysis.
• Familiarity with lead-to-cash processes, CRM data management, and cross-platform integration.
• Excellent communication, analytical, and stakeholder management skills.
• Experience supporting route-based or rental services preferred.
• Experience with AI-driven marketing analytics, route optimization, or predictive sales…