Entry Level IT Systems and Support Specialist

Entry Level IT Systems and Support Specialist Work Location & Type

Brighton Corporation | Meridian, Idaho | Onsite / In Person

Reports to:

IT Manager

Entry level to 1 year

Full-time

None

Less than 5%

Non-Exempt/Hourly

Brighton Corporation is looking for an entry-level IT Systems and Support Specialist who enjoys helping people, learning new technology, and solving problems one step at a time. You will support employees with everyday technology needs while building practical experience with business systems, networks, cloud services, and security tools. You will work closely with the IT Manager and Network and Helpdesk Lead.

The team will provide guidance, documentation, and hands‑on training as you grow into the role. You will not be expected to know every system on your first day. If you are beginning your IT career and have built relevant skills through coursework, certifications, an internship, customer service, a home lab, volunteer work, or personal projects, we encourage you to apply.

This is an onsite position in Meridian, Idaho. Normal working hours are 8:00 a.m. to 5:00 p.m. After training, the role may participate in an on‑call rotation for urgent after‑hours issues. Planned maintenance outside normal working hours may occasionally be required and will be scheduled in advance whenever possible. Travel is expected to be less than 5%, primarily to nearby company locations.

• Respond to employee requests with patience, professionalism, and a helpful attitude.
• Troubleshoot common Windows, Microsoft 365, printing, mobile device, account, and connectivity issues.
• Set up computers, monitors, phones, and other equipment for new and existing employees.
• Explain solutions clearly to people with different levels of technical experience.
• Document completed work and share useful solutions with the IT team.
• Recognize when an issue needs to be escalated and provide clear information to the teammate taking it over.

• Assist with user accounts, permissions, Microsoft Entra , Active Directory and Group Policy Tasks.
• Support hardware and software installations, upgrades, replacements, and inventory tracking.
• Review monitoring and backup alerts, complete routine checks, and elevate concerns.
• Help maintain accurate system documentation, equipment records, and support procedures.
• Assist experienced team members with servers, networks, wireless access points, firewalls, storage, patching, backups, and security improvements.
• Participate in IT projects and gradually take ownership of additional responsibilities as your skills develop.

What You Bring/ Education/

Experience:

• Up to one year of related experience. Candidates entering the field are welcome to apply.
• Basic familiarity with Windows computers, common software, and how devices connect to a network.
• A genuine interest in technology and a willingness to learn unfamiliar tools.
• A thoughtful approach to troubleshooting, including asking questions and documenting what you tried.
• Clear, respectful communication and a service-oriented approach to helping employees.
• Organization, dependable follow-through, and care when handling confidential information.
• A valid driver's license and the ability to travel occasionally between nearby company locations.

A college degree is preferred, but not required. We will consider relevant coursework, technical training, certifications, internships, customer-service experience, volunteer work, home labs, and personal projects.

Experience with the items below is helpful but not required. Training and mentorship will be provided.

• Microsoft 365, Microsoft Entra , Active Directory, or Group Policy
• Windows 11 and…