Program Manager - Enablement

Remote - US

Improve the safety, efficiency, and sustainability of the operations that power the global economy.

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Samsara’s Customer Support Enablement team is responsible for driving agent enablement strategies and execution. The Program Manager will proactively engage with stakeholders to align on strategic KPIs and challenges, providing strategic insights, program and project planning and collaborative delivery of enablement resources to achieve goals and drive operational growth. We are the trusted point of contact for Samsara’s Customer Support team to leverage data to drive impact for the business and the customer experience, by building a highly skilled and engaged workforce.

As part of the Customer Support Enablement team, the Program Manager will design, implement, and manage programs to equip employees with the necessary skills, tools, and knowledge to meet business goals, focusing on product adoption, technical fluency, and customer pain points. They act as a connector between cross-functional teams, developing and delivering scalable training strategies and resources while continuously measuring program effectiveness and fostering a culture of continuous improvement.

This person will work closely with Support Delivery stakeholders to identify critical priorities for the business, and scope, develop, and manage delivery of the work. This role requires a passion for optimizing resources, streamlining operations, and driving change management. Successful candidates will have strong business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience.

The role reports to the Director of Global Enablement & QA.

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Support teams. With a growth mindset and a desire to learn, you will strategically partner with our team to find unique solutions to help keep our customers' operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last s Customer Support Enablement team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be…