BDC Manager Position - Bish's RV - Meridian Idaho

Job Summary

Exceptional Opportunity for talented Business Development Professionals

One of the America’s fastest growing Recreational Vehicle Dealers has an IMMEDIATE OPENING for the best customer relations person in the area to manage our Business Development Center and Internet Department. Put your leadership and customer handling skills to work with an organization focused on developing your career while providing an environment for long-term success.

Bish's RV has been in business over 20 years, and is the largest RV dealer in the State of Idaho. We are family owned and operated, and the Bish family has applied the same values that work in their family to their dealership: honesty, respect and dependability.

• Ability to grow the department to its highest potential with management support
• Competitive pay and benefits plan that rewards your experience
• Report directly to General Manager
• 5 day work week with flexible time off
• Ongoing training to hone your skills and improve processes
• Industry leading technology
• 3 locations of new and pre-owned inventory to work from

If you love working with customers and teaching your team to engage on a personal level to help customers seeking to fulfill their dream of owning a Recreational Vehicle then this is an excellent opportunity for you. Our team members are the true drivers of our business. Their care and concern for customers who shop online for vehicles is essential to our success.

We are looking for a long term, goal oriented Business Development Center Manager with a strong history of performance in assisting customers who need trusted guidance in their purchase decision. This is a ground level opportunity as you will be shaping the design of the department and working with the company management to deliver an exceptional experience. You’ll have the autonomy as well as the necessary support to make this a department you can be proud of.

• developing, supervising and continually improving systems for a high volume of inbound/outbound calls, emails and chats
• maintaining and improving the best systems for generating dealership appointments
• staffing, scheduling, reviewing compensation and incentives, and maintaining accountability for all BDC employees
• coaching and training all BDC employees; encouraging competition while fostering a team environment
• productivity management, to include but not be limited to:
• assuring all scheduled appointments are solidly confirmed
• tracking the status of all leads and appointments
• assuring a minimum number of appointments for each customer service rep
• monitoring lead-to appointment percentages, appointment-to-sale percentages, and more
• holding the team responsible for a minimum number of outgoing calls
• understanding the dealerships sales philosophies, principles and culture
• being a team player, within the department, and the dealership as a whole

• Relevant work experience and background
• Strong customer service and communication skills
• Positive, can-do attitude
• Computer and typing skills; must be extremely familiar with a PC/MAC and associated programs
• Must have flexibility with work schedule; weekends and holidays
• Neat, clean, and professional appearance
• MUST have dealership AND Business Development Center experience

The successful candidate will be a top performer and results oriented individual, capable of motivating others. Superior communication will be essential. They will be directly accountable to the top-level management.

This is a full-time job and some Saturdays are required, always closed Sundays. Another day off in the week in also given. Holiday and vacation days are flexible.

Compensation will be based on experience. Because Bish’s is looking for the best, we offer a full range of benefits for our full-time employees including health, dental, vision, 401K, Flex Spending, and more!

Come work for the largest RV dealer in Idaho!