Retail Manager

Overview

We believe Running Changes Everything. Fleet Feet is the largest running retailer in the country with more than 270 stores and a robust e-commerce site. We value an inclusive environment and delivering unmatched service and support to every customer. We work in a high-spirited, fast-paced environment and wear many hats as needed. We are committed to solving problems, reaching goals, encouraging others, and championing our brand.

We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Retail Experience Manager – in-store role focused on the day-to-day and long-term success of retail staff with an emphasis on customer experience. This position emphasizes recruiting, onboarding, developing, scheduling, coaching, performance management, and education. The Retail Experience Manager will supervise the Retail Sales Associate, or Outfitters, to ensure every customer is outfitted with what they need to get started or continue their journey.

The role is expected to be on the sales floor five days a week. Fleet Feet is a team and a community that promotes running and fitness, and we pride ourselves on putting people first and delivering a unique experience for staff and customers.

• Lead the day-to-day and long-term success of retail staff with a focus on customer experience.
• Recruit, onboard, develop, schedule, coach, manage performance, and educate staff.
• Oversee Retail Sales Associates (Outfitters) to ensure customers are equipped with what they need.
• Be on the sales floor and actively contribute five days a week.
• Maintain a positive staff culture and promote Fleet Feet initiatives, activities, and functions.

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Demonstrated leadership with at least 2-3 years of retail experience in a customer-facing sales setting.
• Proven ability to lead by example, give feedback, and coach in the moment.
• Experience handling difficult conversations (performance, disciplinary, etc.).
• Passion for coaching and developing people.
• Ability to balance employee and business needs.
• Capable of managing administrative tasks, customer interactions, and a fast-paced environment while staying organized.
• Professional and timely internal and external communication.
• Proven track record of developing and training staff.
• Fosters growth through recognition, coaching, and development opportunities.
• Promotes individual and team performance by setting expectations, delegating, and providing tools and resources.
• Supports decision-making with staff and customers first in mind.
• Builds and maintains trust with staff and customers through sound judgment.
• Responsive, positive, self-motivated, and detail-oriented.
• Collaborative and customer-centric.
• Willing to go above and beyond when needed.
• Communicates professionally with customers and team.
• Delivers the best customer experience by fostering a positive staff culture with a focus on performance management and education.
• Supports Fleet Feet initiatives, activities, and functions.

• High energy and fun atmosphere.
• Training and advancement opportunities within the Fleet Feet brand.
• Community involvement and community service activities.
• Training program and product discounts.
• Passionate team members.

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee, not of the Fleet Feet Corporation. Opportunities exist within both franchise locations and Fleet Feet Corporation.