Specialist Account Resolution

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Account Resolution Specialist, Accounts Receivable Management Team, is assigned a portfolio of accounts and is responsible for managing the entire order-to-cash cycle thru payment remittance while delivering excellent customer service to support both the customers and internal business partners.

Essential Functions

ESSENTIAL FUNCTIONS

• Manage, control, and own all activities and functions in accounts receivable
• Interact with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacks
• Partner with sales management and customer service management to ensure the highest level of professionalism and customer service in resolution of outstanding issues.
• Maintain a strong working relationship with all customers
• Research and resolve accounts receivable balances discrepancies with customers
• Timely and expeditious resolutions of disputes and billing inquires
• Monitor, review, and audit collection postings to ensure accurate recording, to reduce error
• Regularly monitor and analyze third-party portals determine past due and over past due invoices, promptly follow up with customers, implement appropriate actions to collect and resolve any issues delaying payments, and to pursue proactive collection action all the time
• Collaborate with the sales department regarding customer accounts on a timely basis
• Frequently review POs to ensure they are up to date
• Complete request for mechanics lien with the service USS utilizes to send to customer
• Research contractor licenses
• Partner with third party collection agency when necessary
• Partner with the legal team on accounts where the customer filed bankruptcy
• Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
• Meet defined department goals, monthly activity metrics and KPIs
• Proactively identify trends and assist in implementing process improvements
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION
Min/Preferred
Education Level
Description
Minimum
or equivalent years of experience EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
5
Credit and Collections, Accounts Receivable,
Customer Service or in a related field and/or
training; or equivalent combination of education
and experience

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter
• Knowledge of Accounting principles and practices
• Ability to demonstrate strong professional communication skills, both oral and written
• Knowledge of principles and processes for providing customer service including quality service standards
• Proficient in Microsoft Excel, Word, and Powerpoint
• Strong organizational, collaboration and time management skills
• Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
• Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
• Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

Physical Requirements

PHYSICAL REQUIREMENTS

Demand
Frequency
Sit while answering phones or reply to emails
Constant
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Constant
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time…