Customer Service Associate

Description

Looking for a great first job or a place to grow your customer service skills? As a Customer Service Associate at Zamzow’s, you’ll help create a friendly, helpful shopping experience for every customer who walks through the door.

You don’t need to know everything on day one—we’ll teach you! What matters most is a positive attitude, a willingness to learn, and a desire to help customers succeed. You’ll greet customers, answer questions, recommend products, and help keep the store running smoothly.

• Greet every customer and make them feel welcome
• Answer questions and help customers find the right products
• Learn about our products, sales, and promotions (we’ll train you!)
• Use the cash register and process payments like cash, cards, and coupons
• Suggest helpful add-on items when appropriate
• Help customers with carry-outs
• Answer phone calls and assist with basic questions
• Keep the store clean, organized, and stocked
• Help receive and put away new merchandise
• Follow company policies and ask questions when you’re unsure
• Jump in to help with other tasks as needed

Requirements

• A friendly, positive attitude and willingness to help others
• Comfort talking with customers and coworkers
• A desire to learn about products and customer service
• Dependability and teamwork
• Basic problem-solving skills (and knowing when to ask for help!)

• Previous retail or customer service experience is helpful, but not required

• Work takes place both indoors and outdoors, depending on store needs
• Employees should be comfortable working in all weather conditions, including heat, cold, rain, or snow
• Retail setting includes plants, soil, and occasional live animals
• Active role that involves standing, walking, bending, and lifting (items may weigh over 50 lbs)
• Flexible schedule that may include evenings and weekends
• No travel required