Territory Rep

Overview

The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. sales. This position has a clear understanding of the entire USS sales process and the rules of engagement for having meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales.

The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.

• Proactively engage customers to meet their needs with the appropriate products and services
• Utilize strategic sales skills to close the sale on the initial call with the customer
• Coordinate with various departments to ensure customer requests are handled appropriately and timely
• Maintain comprehensive knowledge of all USS products and services
• Research the customers business and proactively identify their potential challenges and opportunities
• Educate the customer on all USS products and services and emphasize product differences and their combined benefits
• Seamlessly recommend additional items tailored to the customers business model and buying patterns
• Overcome price objections by speaking to USS value and high-quality service specifics
• Proactively seek to understand the customer needs and business model
• Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
• Anticipate and identify future opportunities to serve the customer
• Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
• Effectively utilize USS systems and follow established SOPs
• Stay up to date on system and procedural changes
• Participate in ongoing performance and process improvement
• Perform other duties as required

This position has no supervisory responsibilities.

EDUCATION
Min/Preferred Education Level Description
Minimum High School or GED or equivalent combination of education and experience

EXPERIENCE
Minimum Years of Experience Maximum Years of Experience Comments
3 Sales experience required

• Highly efficient in technology
• Sales competency:
  Ability to tactfully overcome objections, close the sale, and negotiate
• Active listening and attention to detail
• Ability to maintain a distraction free work environment
• Ability to solution sell through value alignment to differentiate USS offerings from the competition
• Customer care experience is preferred, including customer relationship development
• Sales experience required
• High energy, engaging, accountable, and attentive
• Ability to easily adapt to change
• Ability to keep self on task with little direction
• Ability to deescalate and overcome objections
• Clear and concise communicator
• Comfortable in situations with little structure or established processes
• Self-Starter / Entrepreneur:
  Driven by success and acts to surpass goals, seizing opportunities to reach the next level with enthusiasm and focus

Demand Frequency
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Constant
Understand the speech of another person Constant
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Target performance is $7,200 a year in commissions

Salary Range: $20.00 – $25.67 / hour

Pay Transparency Statement:
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related…