Contracts Coordinator, Product

ABOUT WESTERN STATES EQUIPMENT

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our
  
  Purpose:
  
  "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABILITY, and INNOVATION
• Customer and Employee Care Commitments:
  Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

CARE. LEARN. PREVENT - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

This position maintains the parts warehouse by receiving and storing parts, filling customer orders, and accurate shipment of items to both customers and other branch locations. This role requires two years of warehouse experience, proof of driver's license, and acceptable driving record for occasional customer deliveries and vendor parts pick up.

• Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free personal work areas to ensure safe environment for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.
• Ensuring safety boots, high vis vests, safety glasses, and all required PPE are secured for internal and external clients entering the yard.

• Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards.
• Works closely with Product Support Sales Representatives (PSSRs) and other department's sales representatives (Sales Representatives, Rental Sales Representatives) to coordinate service opportunities in their assigned areas.
• Manages service contracts during all phases to drive accuracy and provide positive results for all parties involved in the agreements.
• Adheres to all established procedures to allow consistent contract execution through all phases of the contract life.
• Builds special contract services in the Contract Management System to adhere to the client's needs.
• Builds special scheduled services plans in the Contract Management System to adhere to the client's needs.
• Builds Service schedules based on the contract agreement made with the customer to allow the contract agreements to be executed on time.
• Manages all repairs or PM services done out of territory for clients under contract agreements.
• Enters data in the contract management system and ensures contract agreements with customers are documented correctly to allow scheduled services to be executed by the service organization on time and within the agreed upon scope of work with the customer.
• Identifies variances in contracts and initiates change orders to Microsoft Dynamics AX to update contract agreement with customers in order to ensure contract financial results are obtained in 95% of all contracts.
• Develops clear understanding for scope of work covered under service contract for all parties involved, works with the Service Pricing team to create standard jobs that allow service organization to execute on the agreed upon scope of work accurately.
• Responsible for providing closing balance amounts along with transactional details to Service Pricing Supervisor to balance out the pre-paid contract account for all expiring prepaid contracts.
• Acts as the secondary point of contact for Product Support Sales Rep (PSSR) and Machine Sales Rep (MSR) for assigned territory for service contract quoting, creation, execution, and closing.
• Works closely with Service teams across the organization to provide information needed to complete service schedules accurately and within the agreed upon scope of work.
• Creates…